7 Proven Ways To Improve Relationships With Customers

7 Proven Ways To Improve Relationships With Customers

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You must work on developing your network or sphere of influence in order to turn current leads into long-term clients if you want to achieve long-term success in real estate.

The relationship of trust between you and your clients is a requirement for this conversion.

Prospects stick around when they like you and feel they can trust you.


Why You Need To Create Your Own Real Estate Stakeholder Network!

The majority of individuals believe that real estate brokers prioritize their interests over those of current or potential homeowners.

You have to persuade them otherwise in order to close the deal. Your business will expand naturally if you build trusting relationships with everyone in your network, whether they are current or past customers or friends and family.

Do you want to know how the top real estate brokers build trust with their customers?

Fortunately, we've compiled some advice you may use to build rapport with potential customers, sellers, or anyone.


Seven Pointers For Developing Relationships With New Real Estate Professionals


Interest & Empathy

The first phase of a two-phase procedure focuses on curiosity and empathy.

If you show genuine interest in the person you're dealing with, their reasons for relocating, and what attracted them to this particular community, rapport will naturally develop.

How then can you develop your inherent curiosity and empathy?

Being organized and having questions ready to go is crucial.

Keep your preconceptions to a minimum and concentrate on learning more about your prospect.


Using Inquiries

You may empathize with a prospect more if you realize that this will be a challenging transaction and that many things are going through the prospect's head.

Remind yourself to maintain an open mind, be understanding, and pay closer attention. Make sure the client knows you are on their side.


The Two Conditions For Likeability

To convince the opposition, you must check off a few items. Ask a lot of pertinent inquiries, for instance, and learn and mention their name frequently. A connection will inevitably occur.

So, what inquiries ought you to make?

Asking "What made you get in touch with us today?" is an excellent place to start.

This query is great for developing a connection. It does have one disadvantage, though—the prospect will probably only respond briefly to our questions.

They'll remark something along the lines of, "Well, it was time to move, it was time for our family to get into a bigger house, etc."

If that occurs, you need to look deeper, so you use the same procedure—ask a second (follow-up) inquiry.

There are two questions that may be helpful:

  • They can answer, "Tell me more," by saying that they are prepared for and eager to move into a bigger house. They go on once you inquire about further details.
  • Ask for further information by asking, "Can you elaborate on that for me?" They might respond, "I want to be close to XYZ. This is a crucial area for me. "Could you elaborate on that?" you repeat. Repeat after me.

We're pushing people to go deeper by doing this because going beyond the obvious is where rapport is built.

A word of caution: We frequently presume that asking inquiries would suffice and will start asking the prospect a lot of questions.

This will feel more like an interrogation than it will help build rapport. Therefore, be careful not to ask questions merely for the sake of asking them; rather, ask the correct questions that reveal important details about the prospect, which may be valuable in the future.


Data Gong

The amount of communication the salesperson should have with the prospect has been researched by Gong, a tool that records sales calls.

It's interesting to note that the best salespeople speak only 40% of the time, allowing 60% of the time for the prospect to speak.

This is intriguing because it suggests that sales representatives delve deeper and try to comprehend the causes of their worries rather than just asking them a lot of questions and then letting them talk.


Who Interjects Most

As a general rule, the person who speaks the most during a sales transaction is likely to feel that the conversation went well.

You will feel as if you have nailed the presentation if you enter a listing presentation and speak the entire time. The prospect, on the other hand, won't think the meeting went well.

The ideal situation is one in which the prospect feels heard and both sides believe they have had their fair share of time to speak.



Being a realtor puts you in a position of strength since you have conversational tools at your disposal, one of which is location. You are aware of the location of your home or future purchase.

What do we mean by that specifically? Imagine you receive a call from a seller asking about their property. A quick way to build rapport is to inquire about their area.

If you are used to the area, you can inquire, "Hey, do you spend a lot of time in the park? Considering that I am familiar with the parks, shops, and landmarks. What do you know about XYZ coffee shop?

And by doing so, it becomes an excellent strategy for building rapport.


Building & Design

These are two really effective ways to start a conversation once you're inside their home.

Because of your shared expertise in construction and design, you can relate to one another and chat about things like how much you enjoy their hardwood floors and think their appliance manufacturers are the best, among other things.


Repetition And Phrasing

This tactic functions by having someone explain something to you, after which you will repeat it in a different way.

This really works beautifully when communicating with customers. If a buyer wants to live in a green area and is looking for a square foot home with four bedrooms in a certain community near a particular school, they can say that.

Even so, avoid repeating their exact words; instead, offer something somewhat similar but significantly paraphrased.

This will show them that you understood what they said or how it sounded to you when you heard it. As a result, a quick relationship is established.

Most people who use real estate assume that the agents are looking out for their best interests. You must persuade them that you are indeed on their side. You can connect with them and ensure they feel heard by using the repeat and rephrase strategy.


Musical Tone

Another tactic is to follow the tone of their voice. If they speak quickly, you must now speak quickly; if they speak slowly and quietly, you must also don that headgear.

Imagine the person to be a friend as you do this. You will start to instinctively follow their beat once you start to think of them as your friend.

Another benefit of this approach is that you'll inadvertently develop greater empathy and curiosity.


Resilience & Courage

Finally, we have vulnerability and boldness. Instead of just listening, you must take part in the dialogue.

So how do you go about doing that?


Discover Common Ground

Additionally, you need to have perspective and be ready to behave honestly.

If you're talking about the school or the park across the street, you can relate a personal experience or connection.

Take it a step further and show some vulnerability. Let's say the seller we're talking to is concerned about selling their home since they are experiencing certain problems. You might mention that you sold your house two years ago and describe the difficulties you encountered.

This is how a common ground can be established.


Do Not Feel Restricted

The argument that "it's difficult for me to establish common ground because I don't think I'm interesting" is one sort of criticism we commonly run against.

We automatically disagree with that as soon as we hear it.

Most of the time, mental restraint is only a result of doubting the validity of your viewpoint or being concerned with how you'll come across.

Most of us are far too cautious. As we let down our guard and inner judge, connection increases.


Make Sure You're Taking In Your Environment

The majority of individuals lead exciting lives, therefore if you believe that yours is dull since you all engage in the same routine activities that everyone else does, we strongly advise you to start attempting new things.

more times, go out with pals. Invest yourself in a new program. Read things that fascinate and intrigue you. Find a podcast that is the ideal traveling companion. Take the less-used route.

You are more likely to form friendships and relationships with people around shared interests the more expansive your worldview is.



Building a relationship with a potential customer is a more or less surefire way to close a deal, but it also makes sure that your real estate network expands and you keep clients for the long term.

This will ultimately play a significant role in determining where your next lead will come from.