20 Ways To Build Self-Assuredness In An Uncertain World

20 Ways To Build Self-Assuredness In An Uncertain World

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It's a simple truth of life that when people aren't sure what they should do, they often freeze up and don't do anything at all.

And it's likely that too many people are currently lacking in confidence when it comes to buying or selling a house.

As an agent, you might be right there with them. These are extraordinary times, and we're all trying to figure out how to cope.

However, there are several excellent instances of how to continue to act properly while also instilling consumer confidence... And, fortunately for me, I'm in daily contact with many of these people through our new Pivot program webinars, which are designed to keep you and your business moving forward during this turmoil.

In today's blog, I've compiled a list of 20 effective strategies for instilling confidence in today's unpredictable world. They're generally unconnected to one another and aren't listed in any particular order, but the more you do them, the more of a leader you'll become. Let's get this party started.


Tip No. 1 For Developing Confidence: Take Your MEDS

Yes.You've probably already heard me say it. But it's that critical! If you don't take care of yourself and as a result are sluggish, you won't inspire confidence in others. So, by meditating, exercising, controlling your diet, and getting enough sleep, you can take your "meds."


Tip No.2 For Developing Confidence: Role Playing 

Today's climate necessitates a new method of communicating with others, and the more you practice your new and/or revised scripts (such as those available in the brand-new Pivot Scriptbook for Pivot members), the more self-assurance you'll exude. If you're the sort who usually says they're too busy to role play, you could have a little more free time now. So get a partner and put in some practice time!


Tip No.3 For Developing Confidence: Be True To Yourself

Trying to be someone you aren't won't give you confidence... unless you have Meryl Streep-like acting skills. If you notice something that's working right now but doesn't "feel" like you, figure out how to make it fit. Also, be honest about your emotions. In today's world, you don't have to be made of steel to succeed. You must be relatable, and many people are experiencing a range of emotions. It's fine to be present with them and expose yourself at times.


Tip No.4 For Developing Confidence: Lean Into The Ecosystem

As a panelist on a Pivot webinar on how to give virtual listing presentations earlier this week, wonderful coach Eileen Rivera gave this advice. She says she tells her buyers and sellers that she's been on these conversations and webinars with thousands of other brokers to demonstrate the effectiveness of her strategy. It demonstrates to her clients that she is not an island, but rather that she is dedicated to learning and implementing best practices in all she does. That's a great way to boost your self-esteem!


Tip No.5 For Developing Confidence: Don't Act Out Of Fear

Remember what the Real Estate Negotiation Institute's Greg Markov said a few weeks ago? Anxiety follows fear, and anxiety is a deal-breaker. Make sure you don't come across as frightened of the unknown, even if you make yourself exposed as I said in Tip 3.


Tip No.6 For Developing Confidence: Use NLP Now More Than Ever To Build Confidence

Eileen Rivera has given us yet another fantastic confidence-building suggestion... When she's on a video call with a customer or prospect, she says she uses her Neuro-Linguistic Programming to "match" the person's volume and rate of speech, especially if they're someone she doesn't know. With so much uncertainty out there right now, if you're out of sync personality-wise, you're giving folks yet another reason to put things on pause or move on to another agent. Make use of your NLP abilities to establish rapport and win trust.


Tip No.7 For Developing Confidence: Look At Things As They Are

Some people have a tendency to exaggerate an issue or to sugar-coat and minimize it, especially during times of crisis. Neither one inspires customer confidence. It's best if you look at things objectively and tell it how it is.


Tip No.8 For Developing Confidence: Rely On Facts!

Right now, facts, numbers, and statistics are your best friends. Columnists attempting to establish a name for themselves are not. It's now OK to express your personal viewpoint to your clients and/or prospects once you've relied on the facts. If you stick to the facts, your clients will have more faith in you.


Tip No.9 For Developing Confidence: Sharpen Your Axe

If you have more "down time" than usual, one approach to cope with the fact that you don't have control over your surroundings is to focus on developing your talents. When things get back to normal, now is a great time to grow as a businessperson and provide more to the market. You'll also be displaying your devotion and building confidence in yourself and others that work with you in the process.


Tip No. 10 For Developing Confidence: Time-Stamp Everything!

You may have noticed that I've been indicating when I recorded each episode of the #TomFerryShow or the podcast in recent episodes. Why? Information might become obsolete overnight since everything is moving so quickly. The more you can show individuals that you're providing them with current information, the more likely they are to collaborate with you. So put those "time stamps" in anything you're working on right now.


Tip No.11 For Developing Confidence: Serve With Love And Compassion

In Monday's Pivot Marketing webinar, one of our fantastic coaching members, Taya DiCarlo, mentioned that she's currently inspired by this famous Maya Angelou quote: "I've learned that people will forget what you say, people will forget what you do, but people will never forget how you made them feel." The more you can serve your clients and community from a place of love and compassion, the more self-assurance you'll gain.


Tip No.12 For Developing Confidence: Match Your Tone To The Situation

Arkansas Rockstar agent Ray Ellen noted on Monday's webinar that he's receiving fantastic engagement and results right now by putting out more emotive, tone-appropriate content. When you interact with people in a positive and understanding way, you're giving yourself the confidence boost you need.


Tip No.13 For Developing Confidence: Listen Now More Than Ever

This is not the moment to pick up the phone or make a video chat and begin your sales pitch. It's actually a terrific moment to ask a few thoughtful inquiries before remaining silent and listening. Pay attention to how people are now feeling, and their trust in you will grow.


Tip No. 14 For Developing Confidence: Don't Go Missing

It's one thing to "hide" from a virus that has infiltrated your home. It's a quite different matter to "hide" from your market by reducing your marketing and ceasing all activities. Right now, your voice has to be heard. As I've previously stated, I believe the choices we do in the next 30-60 days will make or break our brands. Being involved in your community, whether in person or through video or marketing, is beneficial not only to your visibility and capacity to recover fast, but also to your long-term possibilities. According to a Bain study, organizations who leaned into their marketing during the 2008 recession saw a large growth in business in the years after, while those who didn't stayed flat. Take the initiative, lead, educate, and inform, and you'll instill trust in the process.


Tip No.15 For Developing Confidence: Schedule Consultation Appointments Right Away!

If you missed Tuesday's #TomFerryShow, it's a wonderful consumer confidence booster.


Tip No. 16 For Developing Confidence: Use Video To Build Confidence

Anyone who follows me on Twitter knows that I've been preaching the virtues of video for what, a decade? What's been extremely encouraging is hearing from a lot of individuals who say that the shutdown has finally motivated them to start creating video, and that they're getting great feedback! Make sure you're doing video, whether you're simply exhibiting how you work from home, making DIY projects, or providing real estate ideas or market updates. Because it's more important than ever for consumers seeking your advice to have faith in you.


Tip No. 17 For Developing Confidence: What You Say Is Important

Your words must now, more than ever, be carefully chosen to fit the tone of today's atmosphere. Some of the scripts we've altered can be found here and here. The Pivot Scriptbook is also included in the Pivot Toolbox, with brand-new scripts on how to communicate with past clients/COI, expireds, online leads, and more!


Tip No. 18 For Developing Confidence: Look For Reputable Sources

If you've been paying attention, you're aware that I'm a huge supporter of Keeping Current Matters' content during these trying times. I'm not a huge fan of quoting "dark web" blogs or fringe publications that slant things to get more attention. Your clients are entitled to accurate information that is free of conspiracy theories and hidden motives. To develop trust, present them with authentic data and information from reliable sources.


Tip No. 19 For Developing Confidence: Educate!

Are you enjoying your current work as a teacher? You can instill a lot of confidence in people by screen sharing from within your MLS to show them that – if this is the case – transactions are taking place in your market right now because some people are in desperate need of a move right now.


Tip No. 20 For Developing Confidence: Do The Right Thing

Always be truthful. Tell the truth at all times. Always stick to the rules. Always put your client's best interests first. If you follow these suggestions, you will undoubtedly gain confidence.


BONUS TIP: Be Flexible.

When you demonstrate to people that things can be done differently than they think, you appear to be a leader and gain their trust.

Experience The Difference

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